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Careers Support BLOG AND RESOURCES Blog articles Resources NEWS AND EVENTS Press releases Support Breadcrumb Home Knowledge Base How can we help you today? SEARCH KNOWLEDGE BASE Customer Onboarding Help Creating User Account and Course Enrollment (11) How do I ‘gift’ the course to someone else? How to Start Your Workplace Safety Training for Students? How to View the Number of Seats in Your Contract? How A Manager Can Add Users via Invitation Feature? How to Recover Your Password/Username? >> See all 11 articles General Customer Support Solutions (17) I'm trying to purchase a course, but I'm getting an error at check out. I purchased the wrong course, can I switch my course to a different one and just pay for the difference? I purchased the wrong course, can I switch my course to a different one and get credit from my initial payment? Where can I get a copy of my receipt? I purchased the wrong course, can I switch my course to a different one? >> See all 17 articles International Solutions (1) Do you have training solutions for use outside the United States? Other FAQs (4) Can I stop and go back to finish my course later? Why isn't my video loading? Where is my study guide that was included in my purchase? What happens if the course expires? Policy Statements (5) How much time do I have to finish the courses? Terms & Conditions of Use Privacy Policy Is it safe to give you my credit card information online? Refund Policy Certificate and Credit Reporting Solutions (5) Should I select any State in the ‘Course Credit Confirmation’ page of my course if I cannot find my own State? Why is my course in Affidavit Pending/Received status? Is 360training.com going to report my completion or do I have to do it? Can I use my certificate to apply for a job/license in another state? Where do I find my completion certificate? Course Player Solutions (4) Why is there a session timed out? Problem taking a course? Do I have to use a PC? Can I access the online programs using a Mac? Does my computer require to have audio capabilities? Access Solutions (New Dashboard) (7) Course Search and Filtering Toolbar How do I change my Personal Information? How do I change my Username? Where do I access my certificate? How do I access my course/s? >> See all 7 articles Access Solutions (Old Dashboard) (8) How do I change my password/personal information? Where can I get the keycode to start my test? How will I assign courses to my users/employees? I am at my Dashboard/My Courses page, it's only showing some of the courses I purchased. System Requirements >> See all 8 articles Environmental Health & Safety Solutions Cal OSHA 10 Hour Training (1) What is 'Cal OSHA 10 Hour Training' course? Confined Space Entry Training (1) Confined Space Entry Training 8-Hour Environmental Safety (1) Certified Environmental Specialist General Safety Training (46) Stairways and Ladders Introduction to OSHA and the OSH Act (GI) Personal Protective Equipment Hazardous Substances and Industrial Hygiene Machine Guarding Safety >> See all 46 articles HAZWOPER Training (8) What if my Annual Refresher training is not taken in 12 months? HAZWOPER Basic Are your HAZWOPER courses approved or certified by US Department of Labor - OSHA? How many modules or lessons does my HAZWOPER course have? Will I be getting a wallet card in the mail after completing my HAZWOPER course? >> See all 8 articles MSHA Training Solutions (5) MSHA Part 46 Training Requirements Is your MSHA New Miner Training course approved by MSHA? Who will sign the MSHA Form 5000-23 under "Item 6. Signature of person responsible for training"? MSHA Annual Refresher Training MSHA New Miner Training OSHA 10 & 30 Hour Online Training (37) Can I change the name on my OSHA DOL Card? Can I request for an extension of my OSHA 10/30-hour Outreach course? Do you offer OSHA 10/30 Hour Outreach Training Program in Spanish? Why do I need to answer the Course Evaluation? How many modules does my OSHA 10/30 Hour Outreach Training course have? >> See all 37 articles OSHA New York (5) My employer is looking for an SST Card and does not accept my OSHA DOL Card... Is your OSHA-30 online training ‘actively proctored’? Will your OSHA DOL Card be accepted by NY DOB inspectors? Does your OSHA course meets the 30-hr training requirement by December 1, 2019 of Local Law 196 of 2017? What is the NYC Local Law 196 of 2017? Transportation Safety Training (1) Bill Judge 60/60 DOT Supervisor Training Underground Storage Tank Operator Training Solutions (2) What Underground Storage Tank (UST) facility operator training do I have to take in Texas? What is the difference between Class A, Class B, and Class C facility operators? TPCA Class A and Class B UST Facility Operator Training Course Food & Beverage Solutions Florida Food Handler Solutions (1) Is your ‘Florida Food Handler Training’ course approved by the State? Arizona Alcohol Solutions (2) Do I need to take a Title 4 Basic Alcohol Certification course before completing an Arizona Title 4 Alcohol Management course? Learn2Serve Arizona On-Premise Title 4 Basic Training & Certification Exam California Alcohol Solutions (1) Do I need a certificate to serve alcohol in California? Food Protection Manager Certification Exam (5) Learn2Serve Food Safety Management Principles I failed the Learn2Serve Food Protection Certification Exam. How many chances do I have to pass it? How many questions are there in the Learn2Serve Food Protection Manager Certification Exam? Learn2Serve Food Safety Manager Training with Exam - Proctored by 3rd Party Test Center How do I register for the Learn2Serve Food Protection Manager Certification Exam? Food Safety HACCP (3) How can I get another gold seal for my Food Safety HACCP for Retail Food Establishments (16 Hour) certificate? When do I get my gold seal for my certificate after completing the Food Safety HACCP for Retail Food Establishments (16 Hour) course? Food Safety HACCP for Retail Food Establishments (16 Hour) Georgia Alcohol Solutions (1) Do I need to be alcohol certified for the State of Georgia? Illinois BASSET Solutions (3) Are you an approved BASSET Provider by Illinois Liquor Control Commission (ILCC)? How can I get an Illinois BASSET card replacement? Illinois BASSET Alcohol Seller-Server Illinois Food Service Sanitation Manager (1) How do I apply for my Illinois Food Service Sanitation Manager Certificate (FSSMC)? Learn2Serve Food Handler Training Certificate Program (2) Learn2Serve Food Handler Training Certificate Program How do I appeal a decision or file a complaint? Learn2Serve: TABC Seller-Server Training Solutions (6) Texas Food Handler + TABC Certification Package Learn2Serve: TABC Seller-Server Training What personal identification numbers are accepted by the Texas Alcoholic Beverage Commission (TAB...